1) Information We Collect
We collect information needed to respond to inquiries, recommend suitable
properties, and deliver our services in a secure and reliable manner.
Collection is limited to what is relevant for a legitimate business purpose.
Information You Provide
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Full name, contact number, email address, and preferred communication method.
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Property preferences such as location, budget, typology, and possession timeline.
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Details shared through forms, consultations, WhatsApp chats, and support channels.
Information Collected Automatically
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Device and browser data, operating system, and language settings.
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IP address, approximate region, referral source, and session-level interactions.
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Usage analytics to understand engagement, improve performance, and reduce friction.
2) How We Use Information
We use personal information to provide responsive property advisory,
improve platform quality, and maintain legal and operational integrity.
We do not sell personal data.
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Match available inventory with your stated requirements and priorities.
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Arrange calls, site visits, consultations, and post-visit updates.
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Share project insights, pricing revisions, and relevant market intelligence.
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Improve website usability, lead forms, and communication clarity.
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Detect fraud, secure systems, and monitor suspicious activity.
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Comply with legal obligations, dispute resolution, and audit requests.
3) Legal Basis / Consent
Where required by applicable law, our processing relies on one or more
lawful bases: consent, contractual necessity, legitimate interests, or
legal compliance. You may withdraw consent for optional communications
at any time without affecting prior lawful processing.
Consent-driven processing includes marketing calls, updates, or newsletters.
Legitimate-interest processing includes service improvements, quality assurance,
and fraud prevention where your rights are not overridden.
4) Cookies & Tracking
We use cookies and similar technologies to maintain essential site functionality,
remember preferences, and understand how users interact with our pages.
You can manage cookie choices through browser settings.
Essential
Required for navigation security, form submission reliability, and core accessibility.
Performance
Helps us measure page responsiveness and improve user journeys with aggregated insights.
Preference
Stores non-sensitive settings such as theme mode and selected UI preferences.
5) Sharing & Disclosure
We share personal information only where necessary, proportionate, and
safeguarded by contractual or legal controls.
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With developers, channel partners, or listing owners only to facilitate
genuine purchase or inquiry workflows.
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With service providers who support hosting, analytics, communication,
or CRM operations under confidentiality commitments.
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With law enforcement, regulators, or courts when legally required
or to protect legal rights, safety, and platform integrity.
6) Data Retention
We retain data only as long as required for the purpose it was collected,
for legitimate record-keeping, and for legal or compliance obligations.
| Data Category |
Typical Retention Window |
Reason |
| Inquiry submissions |
Up to 24 months |
Lead management and follow-up continuity |
| Communication records |
Up to 36 months |
Quality assurance and dispute resolution |
| Analytics metadata |
6 to 18 months |
Performance optimization and trend analysis |
7) Data Security
We implement administrative, technical, and physical safeguards designed
to protect data against unauthorized access, misuse, or loss.
- Restricted access controls for authorized personnel only.
- Secure environments and encrypted transmission where appropriate.
- Regular monitoring, threat detection, and incident response processes.
- Periodic review of data handling procedures and internal practices.
While no digital method is completely risk-free, we maintain safeguards
aligned with practical industry standards to minimize foreseeable risk.
8) Your Rights
Subject to applicable law, you may request access, correction, deletion,
or restriction of your personal data. You may also object to certain
processing activities and request portability where relevant.
You can request
- • Confirmation of whether your personal data is being processed.
- • A summary of data categories and processing purposes.
- • Correction of inaccurate or outdated information.
- • Erasure where retention is no longer necessary.
How to exercise rights
Send a request through the contact details in Section 13.
We may verify identity to protect your privacy and process
valid requests within reasonable timelines prescribed by law.